Uber's Hourly Guarantee Explained

(Updated for May 30-June 5, 2016 Uber Cebu Driver Incentive)
(Updated for May 2-8, 2016 Uber Cebu Driver Incentive)
(Updated for April 25 to May 1, 2016 Uber Cebu Driver Incentive)
(Updated for April 18-24, 2016 Uber Cebu Driver Incentive)
(Updated for April 11-17, 2016 Uber Cebu Driver Incentive)

Most partners/drivers I talked to found this weeks' Uber Cebu driver incentive complicated. In this post, I'll try to explain it in simple words, as well as provide you tips on how to maximize it.

Let's familiarize first with some terms.

Core Service Hours or CSH: This is Uber's claimed service hours. For Cebu:

Monday - Thursday: 6AM - 10:59 PM

Friday: 6AM - 1:59 AM of Saturday
Saturday & Sunday: 9AM - 11:59 PM 

Note: Uber's system is up 24/7, so after 11:00 PM till 5:59AM (Monday - Thursday), it's non-CSH.

Trips-Per-Hour or TPH: Total trips done during CSH divided by total core service hours online. For example,  9 trips done in 10 hours will translate to 9/10 or 0.90 TPH. Note: Trips ACCEPTED during core service hours  are counted, even if it was STARTED or COMPLETED  after core service hour. However, trips ACCEPTED during non-core service hours are not counted, even if it was STARTED or COMPLETED during core service hour.

Acceptance Rate: Total number of accepted trips divided by the total number of trip requests (or pings) that you received. For example, you had 10 pings on your phone, and you were able to accept only 8, your acceptance rate is 8/10  or 0.80 or 80%.

Guaranteed Gross Fares: On days you go online and take AT LEAST 3 trips, you’ll make a guaranteed PHP200 in fares for every core service hour you’re online (subject to service fee).

HOW HOURLY GUARANTEES WORK:

Hourly Guarantees ensure that you can earn extra cash just by staying online and taking trips! Your total gross fares take-home will be whichever is higher between fares earned from taking trips and the total guarantee (in this case, based on hours online).

Hours online are counted per minute (i.e. being online for 45 minutes between 1pm and 2pm would not entail getting the PHP 200 guarantee, but rather, 45minutes/60 x PHP200 = PHP150 in guaranteed fares for that hour.

Here are some more examples:

So how to maximize this week's incentive? Let's note two of the most important requirements: Acceptance Rate and Trips-Per-Hour or TPH.

1. At least 75% Acceptance Rate: Make sure to accept every request that comes in. If you are going for nature's call, go offline. Use the table below to know how many requests you are allowed to not accept to get 75% acceptance rate.

Note: Forward-Dispatch requests (i.e. the requests you receive while still currently on a trip) are counted towards your acceptance rate.

2. At least 0.90 Trips-Per-Hour: This is the tricky part. I summarized the details in the table below.

To use this table, look at first in the # of Trips column, then move to the second column labeled Max Hours Online. For example, if you took 12 trips during CSH, you have to be online in not more than 13 hours 20 minutes to get a TPH of 0.90. Exceeding this max hours online will make your TPH lower than 0.90, which will make you not qualify for the hourly guarantee.

How about if I go online for less than the value in the second column to be safe? You can do that. However, your hourly guarantee will not be maxed out. In the above example, if instead of 13h 20m you decided to go online for just 12h, instead of getting the maximum incentive of Php 3,332.50, you will only get Php 3,000. That's Php 332.50 difference.

By the way, the minimum # of trips to qualify for the hourly guarantee is 3 trips. That's a guaranteed Php 499.50 net per day for part-time drivers!

Here are some tips to maximize this week's incentive.
1. Start early to complete your target # of trips early.
2. Short trips are still the best.
3. Surge during core service hours will not help. Don't aim for that.

Oh, by the way, trips before 6am are a good opportunity to earn more! You'll get the fares earned during non-CSH in full (less Uber fee of course). It's a good time to chase surge!

Here's a Google Spreadsheet free to use by partners to calculate your incentive for this week.
(Select the correct tab for the week you would like to check).



Click here to access the original Google Doc

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Uber Cebu Driver Incentive for May 30 to June 5, 2016

Cebu Uber Driver Promotional Incentive  Photo credit: www.sgvbusiness.com

Here's the official promotional incentive for drivers for the week of May 30 to June 5, 2016:

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Provisional Authority (PA) of Pioneer Uber Cebu Partners is Now Ready For Pick-Up

The Provisional Authority (PA) of pioneer Uber Cebu partners is now ready for pick-up. Partners may now proceed to Uber Activation Center in 2Quad to pick it up. Please note that you should have received an email as below if you are included in the first batch.

FINAL STEP: CERTIFICATE OF PUBLIC CONVENIENCE

Claiming your PA is simply the first of a two-stage accreditation process. Securing your Certificate of Public Convenience (CPC) is the next and final step.

If you've already submitted your CPC documents, you're all set! Simply wait for further notice.

If you haven't yet, kindly click/tap the button below to submit all your documents. You may also visit t.uber.com/TNVCPCSubmitCebu for details.

For questions/concerns on CPC compliance, contact Uber Cebu Compliance Officers by sending an email to partnerscebu-cpc@uber.com or by calling 0949-8054186 (available from 9:00am to 6:00pm, Monday to Friday only).

For everybody's reference, here is a photo of the full PA document.

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Uber Cebu Driver Incentive for May 23-29, 2016

Cebu Uber Driver Promotional Incentive  Photo credit: www.sgvbusiness.com

Here's the official promotional incentive for drivers for the week of May 23-29, 2016:

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Uber Cebu Driver Incentive for May 16-22, 2016

Cebu Uber Driver Promotional Incentive  Photo credit: www.sgvbusiness.com

Here's the official promotional incentive for drivers for the week of May 16-22, 2016:

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Uber Cebu Driver Incentive for May 9-15, 2016

Cebu Uber Driver Promotional Incentive  Photo credit: www.sgvbusiness.com

Here's the official promotional incentive for drivers for the week of May 9-15, 2016:

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Uber Cebu Driver Incentive for May 2-8, 2016

Cebu Uber Driver Promotional Incentive  Photo credit: www.sgvbusiness.com

Here's the official promotional incentive for drivers for the week of May 2-8, 2016:

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PARTNER-DRIVER TIP: Earn ₱150 For Every New Uber Rider You Refer!

Starting last week of April 2016, Uber Cebu partners-drivers who refer new riders will receive ₱150 for every rider they refer and completes their first ride. This is a win-win-win for the rider, driver and Uber. Rider will get ₱200 off on their first Uber ride, while for the partner-driver, this is another opportunity to increase your income, and of course, this is good way for generating new riders for Uber.


WHAT ARE RIDER REFERRALS?

Rider Referrals allow drivers to earn cash for inviting new Uber riders who apply your rider referral (invite) code to their accounts before taking their first trip. Every time a friend signs up with your invite code, they’ll get their first ride free (up to ₱200). Once they use it, you’ll automatically get the rider acquisition reward amounting to ₱150.


HOW DO YOU FIND YOUR RIDER REFERRAL CODE?

To find your rider referral code, sign in at partners.uber.com and select “IINVITES”, as below. (Note: this is the same code used in inviting new partners-drivers).

WHEN WILL YOU GET THE RIDER ACQUISITION REWARD?

Once the rider you referred took their first Uber ride, you will see a Rider Acquisition Reward entry on your app under OTHER PAYMENTS, as below.

This will be included on your next payment statement (same time as your other weekly earnings). It will be listed under MISCELLANEOUS ITEMS, as below.

Please note that referrals obtained by posting your code to daily deal sites or paid advertisements including but not limited to Facebook ads or Google AdWords will not be eligible for the incentive.

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