CASH PAYMENT: Everything You as an Uber Driver Need to Know

Uber just activated today, March 23, 2016, its Cash Payment option in Cebu. As a driver, this means more riders, more trips, and more earnings!

In this post, I will describe to you how to know if your rider opted to pay in cash, and the steps to take supported with screenshots from the latest iOS app. Before I proceed, let me remind all drivers to accomplish the Uber Cebu Training form (link here) before March 31, 11:59PM, to avoid possible account suspension.

How will I know that the rider opted to pay in cash?

BEFORE STARTING TRIP (on Android devices only). Click PICK UP. If it's a cash trip, you'll see a "Cash payment trip" message right above the START TRIP button.

UPDATE (April 4, 2016): 
On iOS devices, after starting a cash payment trip, there will be a pop up reminding you to collect cash after the trip, as below.

You will also see a CASH TRIP icon at the top left of your map.

AFTER THE TRIP IS STARTED. Click DROP OFF. If it's a CASH trip, you will see a "COLLECT CASH" button right after you click DROP OFF, as below. Tip: You can click DROP OFF anytime while still on trip (even if you are not yet at the destination).

What are the steps to complete a CASH trip?

Step 0: Receive a request and start the trip as normal. Note: You can click DROP OFF anytime to know that it is a CASH trip.

Step 1: Click "COLLECT CASH" once you arrived at the destination. (Observe that the COMPLETE TRIP is grayed out yet). The fare will then be calculated.

Step 2: Show the bill to the rider. After you receive the cash, click "DONE".

Step 3: The screen will go back to the previous screen. Notice the "COLLECT CASH" was changed to "CASH COLLECTED" with the amount below it. Also, the "COMPLETE TRIP" button is now active. Swipe as normal to complete the trip and provide your rating.

That's it.

Frequently Asked Questions:

Q: What does it mean for me?
A: The ability to collect cash will give you access to more customers in Cebu! In addition, you can use the cash you receive to pay for things like gas at the end of each day.

Q: When can riders start paying cash?
A: As Uber is just testing cash in Cebu, only a certain group of riders will be able to avail of this option. Riders can start paying in cash starting today.

Q: Can I opt out from getting cash trips?/Can I choose to get cash trips?
A: No, you will not be able to opt out of receiving cash trips. Uber is exploring cash as an option in order to give drivers more riders, more trips, and more earnings! While Uber understands that this may be a concern for you, Uber always put the safety of  riders and drivers in mind.

Q: Does this mean that Uber will only be accepting Cash from now on?
A: No, Uber is still accepting credit cards as a payment option. Again, Cash will only be available as a payment option for a select group of riders and that this is being rolled out as a test. Remember that if the Trip Fare box is NOT Green, then please do NOT collect cash. You should only collect cash if the Trip Fare box is GREEN

Q: How do we remit our cash?
A: There will be no need to remit cash to Uber and you’ll get to keep all of the cash that you collect. The Uber Service Fee from all of your cash trips would simply be deducted from the non-cash trips on your next payment statement.

Q: Do I have to give change?
A: As it is the driver’s responsibility to collect cash, it is also their responsibility to provide the correct amount of change. You should ALWAYS have enough cash on hand to always give the correct amount of change for your cash trips. Uber suggests the following:

2 pieces of P500 bills
5 pieces of P100 bills
5 pieces of P50 bills
5 pieces of P20 bills
10 pieces of P10 coins
20 pieces of P1 coins

Q: I’m a Partner-Operator. How do I know how much my driver collected?
A: In your payment statement, if you see a GREEN symbol beside the trip, then that means that it is a cash trip. You will also be able to see how much your driver should have been able to collect, as well as the Uber Service Fee that will be deducted to your final earnings.

If you have other questions/concerns, feel free to post it below.