Forward-Dispatch Requests: A New Feature That Will Allow Drivers To Accept Trip Request While ON TRIP

Forward-Dispatch Requests: A New Feature That Will Allow Drivers To Accept Trip Request While ON TRIP
Photo credit: honolulu.ubermovement.com

Did you notice your Uber phone beeping while still on the way to your rider's destination? That is due to a new feature called Forward-Dispatch Requests. Forward requests will allow you to accept your next trip request while you're still on a trip. This means that you will have less downtime in between trips and be connected with riders closer to your last drop off location. This is a win-win solution for both riders and drivers. Riders will enjoy quicker pickups, and drivers won’t have to drive as long to their pick-ups.

How it works:
1. While on a trip, driver receives a notification  for the next request.

2. After accepting, the screen will go back to the current trip.

3. Complete and rate first trip as normal.

4. The screen will instantly change to en route second trip. Complete and rate second trip as normal.


FAQ:

1. How do I start getting requests before my trip is over?

As long as you or the rider has entered the destination into the Uber app, the system will automatically look for requests near your rider’s dropoff location.

2. Will the next rider know that I’m on my way to them?

Yes. The next rider will see a popup in the rider app stating that the closest vehicle for them is completing another trip nearby, and the system will also show the first drop-off point on the map for clarification.

3. Will acceptance rates be impacted if I don't accept a Forward Request?

Yes. But here's a trick: if you are planning to take a break or already done with your shift/day, just change the last rider's destination after hitting navigate. Right after dropping off  your last passenger, go offline.

4. I have difficulty accepting trips when outside of the Uber Partner app on iOS9.

Change your notification setting. 
- Settings > Notifications > Uber Partner App 

- On the very bottom, switch notification style from "Banner" to "Alert"

- When you receive a request, a notification will pop-up, tap "Options" then select "Accept" to accept the trip request.

 Do you have questions or comments? Post it in the comments section below.